Where to find information about me and my products

You can find everything you need to know about me, Tim Devlin, and my products on my website before you order. If you need any further information before placing an order please contact me at crackingnurseryrhymes@gmail.com.

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When you buy a product from me you are agreeing to the following terms.

 

I only accept orders when I've checked them

You will receive an automated email when I’ve received your order.

 

Sometimes I reject orders

Sometimes I reject orders, for example, because a product is unexpectedly out of stock, because you are located outside the areas where I am able to arrange delivery or because the product was mispriced on my website. When this happens, I will let you know as soon as possible and refund any sums you have paid.

 

I charge you when you order

You will own your product once I have received payment in full.

 

I am not responsible for delays outside my control

 

If my supply of your product is delayed by an event outside my control I will contact you as soon as possible to let you know and do what I can to reduce the delay. I won't compensate you for any delay, but if the delay is likely to be substantial you can contact me at crackingnurseryrhymes@gmail.com to end the contract and receive a refund for any products you have paid for, but not received.

 

Products can vary slightly from their pictures

A product's true colour may not exactly match that shown on your device.

 

If you place an order online you have a legal right to change your mind, as set out below.

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Your legal right to change your mind. For most products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, excluding the delivery costs. This is subject to some conditions, as set out below.

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When you can't change your mind. You can't change your mind about an order for any product that is personalised for your use, for example by the addition of a dedication.

 

The deadline for changing your mind. If you change your mind about a product you must let me know no later than 14 days after the day it is delivered to you.

 

How to let me know. To let me know you want to change your mind, contact me by email at crackingnurseryrhymes@gmail.com.

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You have to return the product at your own cost. You have to return your product to me within 14 days of your telling me you have changed your mind. Returns are at your own cost, using an established delivery service. You should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and I don’t receive the goods at all or within a reasonable time I won't refund you the price.

I will not provide a refund if you have used or damaged a product. Any product you return must be in perfect, unused and fully resaleable condition.

 

When and how I will refund you. If you tell me you've changed your mind about a product that hasn't been delivered, I will refund you as soon as possible and within 14 days. If you're sending your product back to me, I will refund you within 14 days of receiving it (or receiving evidence that you've sent it to me).

 

You have rights if there is something wrong with your product

I will honour my legal duty to provide you with products that are as described to you on my website and that meet all the requirements imposed by law. If you think there is something wrong with your product, you must contact me at crackingnurseryrhymes@gmail.com to explain what is wrong with the product, attaching photographic evidence. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

 

Summary of your key legal rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

· Up to 30 days: if your goods are faulty, then you can get a full refund or replacement at no extra cost. 

· Up to six months: if your goods can't be replaced, then you're entitled to a full refund, in most cases. 

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I can change these terms and my products

I may change these terms to reflect changes in relevant laws and regulatory requirements, or to make minor technical adjustments and improvements. I can suspend the supply of a product to deal with technical problems or if I no longer have the product in stock.

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I won't compensate you for all losses caused by me or my products

I will be responsible for losses you suffer caused by me breaking this contract unless the loss is:

· Unexpected. It was not obvious that it would happen and nothing you said to me before I accepted your order meant I should have expected it (so, in the law, the loss was unforeseeable).

· Caused by a delaying event outside my control. As long as I have taken all reasonable steps to mitigate the delay.

· Avoidable. Something you could have avoided by taking reasonable action.

· A business loss. My liability for any loss you suffer in connection with your trade, business, craft or profession is limited to the fullest extent possible under English law.

 

My use of your personal data

I  recognise and respect your need for privacy and security as you visit my  website. While I do not collect identifying information about visitors to my website, I do use standard software to  collect information for the strict purpose of tracking activity on the  site. There are instances where you may elect to provide me with  personal information. If you order products through my website or send me an email, you are transmitting the  information that appears to you when you order the product, or in the form or the message you send me. This will typically include information such as your name, mailing address, email  address, your phone number, the details of your order, and any other information  necessary to fulfil the order. You never transmit personally identifying information that you do not enter yourself. This information is used internally for the purpose of fulfilling the request or for contacting you directly and is not given or sold to any other organisation.

 

Resolving disputes without going to court

By placing an order on my website you agree with me that we will both use our best endeavours to settle amicably any dispute that may arise from the interpretation or enforcement of our respective rights arising from these terms.

 

You can go to court

These terms are governed by English law and in the event that we are unable to reach an amicable settlement you can bring claims against me in the English courts, wherever you live. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against me in the courts of the country you live in. I can claim against you in the courts of the country you live in.

 

Other important terms apply to our contract

Nobody else has any rights under this contract. This contract is between you and me. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.